How it works  ›  Answers with source references
How it works

Answers with source references

Every answer from PimLayer IQ+ points to its source: a ServiceNow ticket, a SharePoint page, a PIM record or a standard. That keeps everything verifiable.

Trust starts with verifiability

An AI that sounds confident but does not say where its answer comes from is unusable in a technical environment. A wrong steel grade or an incorrect certificate costs money or brings risk. That is why PimLayer IQ+ points to the source with every answer, with a click-through to the original.

Question: Why does valve XR-12 leak at some customers after a few months?

In cold conditions the standard O-ring hardens, causing the valve to leak. Since last year's revision we fit the FKM variant as standard. For existing installations it is enough to replace the O-ring.

Every source in its place

Behind every answer you see exactly what it relies on: a service ticket in ServiceNow or Zendesk, a page on your internal SharePoint, a record in your PimLayer or a standard. You click through and check it yourself. That way the human stays in control: an engineer or bid manager validates the answer instead of trusting it blindly.

Not every source weighs the same

A hard specification weighs differently than an experience from a ticket, and a regulatory rule more heavily than a general suggestion. PimLayer IQ+ makes visible which type a source is, so you know not only where an answer comes from, but also how solid it is.

Frequently asked questions

Answers to your questions

How do I know where an AI answer comes from?

With every answer are the sources it relies on: a PIM record with the specification, a ticket with the experience, a document with the certificate, or a rule that always applies. You see straight away what the answer rests on and can check it yourself.

Can I click through to the original document?

Yes. The source reference leads you to the underlying record or document, so you can open the certificate, the sheet or the ticket straight away. That way the human stays in control and you can validate an answer instead of trusting it blindly.

What if sources contradict each other?

IQ+ makes visible which type each source is and takes its weight into account: a hard specification or a regulatory rule weighs more heavily than a loose suggestion. That way you know not only where an answer comes from, but also how solid the source is.

Ready to put PimLayer IQ+ to work?

Start with a product assessment, or schedule a short call about your situation.